Queueing applications have come a long way since the Romans issued tickets by stamping shards of clay. The tokens, known as tesserae
, were the size of a penny. Despite the small size, they managed to indicate exactly where its bearer could enter the stadium and navigate to his specific seat. Even back then, two things were true: no one likes waiting in long lines, and people spend too much time waiting in them.
MIT professor and queuing expert Richard Larson claims millions of Americans spend 2-3 years
waiting in lines, which is roughly 37 billion hours
. The New York Times cites
further research stating that people overestimate their wait time in lines by 36 percent.
For this reason, businesses are using queuing applications to lessen the amount of time customers spend waiting in line. The Covid-19 pandemic has added extra urgency with longer lines due to social distancing measures and concerns related to touching surfaces. Even as the pandemic restrictions are relaxed, queuing applications will become increasingly common to lessen wait times in lines. SafeCounter is leading the way in helping businesses introduce simple queuing applications by connecting with their customers' smartphones.